At SAMEBIKE, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (samebike.be) and purchase our products, in compliance with the General Data Protection Regulation (GDPR).
1. Information We Collect
When you interact with our website, we may collect the following types of information:
- Personal Identification Information: Name, shipping address, billing address, email address, and phone number when you place an order or register an account.
- Payment Information: Credit card details or payment account information. (Note: We do not store your full credit card numbers on our servers; payments are processed securely through encrypted third-party gateways like Stripe or PayPal).
- Device & Browsing Data: IP address, browser type, time zone, and interaction data (such as pages viewed and products clicked) collected automatically via cookies.
2. How We Use Your Information
We use the collected data for the following essential business purposes:
- To process and fulfill your e-bike orders, arrange shipping, and provide order confirmations.
- To communicate with you regarding customer support, returns, and warranty claims.
- To screen our orders for potential risk or fraud.
- To improve and optimize our website functionality and user experience.
- To send you marketing emails or promotional offers (only if you have explicitly opted-in to our newsletter).
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties.
We only share your data with trusted third parties to help us provide our services to you:
- Logistics Partners: Couriers (such as DPD, DHL, or UPS) require your name, address, and phone number to deliver your e-bike.
- Payment Processors: Gateways process your payment securely and independently.
- Analytics Providers: Tools like Google Analytics help us understand how our customers use the site.
We may also share your personal information to comply with applicable laws and regulations, respond to a subpoena, or protect our lawful rights.
4. Cookies & Tracking Technologies
Our website uses «Cookies» to enhance your shopping experience. Cookies are small data files stored on your device that help us remember your cart items, recognize you on future visits, and analyze site traffic. You can choose to disable cookies through your browser settings, but please note that some features of our website may not function properly without them.
5. Your GDPR Rights
If you are a resident of the European Economic Area (EEA), you have the following data protection rights:
- The right to access: You can request copies of your personal data.
- The right to rectification: You can request that we correct any information you believe is inaccurate.
- The right to erasure (Right to be forgotten): You can request that we erase your personal data under certain conditions.
- The right to restrict processing: You can request that we restrict the processing of your data.
- The right to data portability: You can request that we transfer the data we have collected to another organization, or directly to you.
If you would like to exercise any of these rights, please contact us. We have one month to respond to your request.
6. Data Security & Retention
We implement strict technical and organizational security measures, including SSL encryption, to protect your personal data against unauthorized access, loss, or alteration. We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law (e.g., tax and accounting regulations).
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated «Revised» date at the bottom of this page.
If you have any questions about our Privacy Policy or your personal data, please reach out via our Contact Us page.